Frequently Asked Questions
I'm about to place an order...
I'm about to place an order...
We’ve made it easy-peasy to place an order through our website – just click on your favourite blind and enter your measurements on the next screen. You can click to get an instant price for that blind, see delivery times and technical specifications, and add it to your order basket, all from the same screen. If you have any special requests, or require further assistance, then feel free to get in touch.
You can see prices for individual blinds by simply clicking on your favourite blind then entering your measurements on the next page. You can even fill up your order basket without checking out, to see what the whole order will come to. If you’d like a formal quote sent to you by email then you can contact our friendly sales team either through live web chat or by email.
If you’re looking for information on delivery timescales, a full description of the product and where best to use it, or some technical information about the product’s components or composition, you can find all of that and more by clicking on a product that catches your eye. If you need more specific information then feel free to get in touch.
I’ve placed my order and have some questions about my products...
Sorry to hear that, but don’t worry, we’ll get it all sorted out.
If the packaging appears damaged but you haven’t checked the contents yet, then we advise you do that straightaway. Our blinds are robust and well packaged, so hopefully they’ve arrived intact, despite the appearance of the box.
We’ll be back in touch with you ASAP to let you know what happens next.
Sorry if that’s the case, but we’ll get it all sorted out ASAP.
First off, it’s worth noting that our production team print the finished size of the blind on the label; depending on which blind type and which fitting type you’ve ordered this could vary slightly from the sizes you entered when you ordered (for example, if you’ve ordered wooden blinds and selected ‘Recess’ fitting, the finished size will be 1cm less in width than the size you entered on the website). If you’re looking at the label and are worried about the size, then we’d advise you check the blind with a tape measure as you’ll most likely find it’s the correct size.
No problem, we can help with that. Just let us exactly which parts you need and we’ll get them posted to you ASAP.
I've placed my order and have some questions about the delivery...
If your order has already been processed then we’ll try our best to make any changes you ask for, but please note that we’ll be unable to confirm until we’ve contacted the production team.
If you’ve ordered multiple blinds of different types, then the likelihood is that they have been dispatched separately and the others will be on the way soon. Keep an eye on your emails for any further notifications from us regarding dispatch.
If the notification you’ve received shows that the whole order was dispatched together then don’t worry, we usually pack multiple blinds into one box, so if you haven’t opened the parcels you’ve received and checked their contents yet, you should find everything in there.
If neither of the above apply, or if your tracking information is unclear, feel free to get in touch and we’ll look into it for you.
Feel free to get in touch by email.